Managing Tenant Relationships and the Return to Work
As landlords remain laser focused on maintaining tenancy across their portfolios in a market of diminished demand, they need to put special emphasis on their tenant relationships and manage them more effectively. Even prior to COVID-19, many landlords were in an “amenities arms race” to add niche offerings to their properties like gyms, bars, and app-based concierge services to make them more desirable. But what’s become clear during COVID-19 is that functionality outweighs any gimmick.
During this crisis, the landlord-tenant relationship has been about rent relief and deferments, the safe return to the office, and the technology required in order to effectively manage these issues. With that, here are our top insights into managing tenant relationships and the return to work this year.
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