What's new in VTS
Spring 2025 brings features that consolidate your technology, strengthen
customer relationships, and help teams collaborate more effectively.
Access management streamlines operations by giving tenants
control over employee access, while providing property managers
with greater system stability and configurable sync settings.
Visitor QR Apple Wallet
Enhance the visitor experience with seamless access! Visitors can now add their passes directly to their Apple Wallet, providing a convenient and secure entry process.
Global keycard for Digital Wallet
Global keycard allows users to look at their Access holistically. No longer a need to switch between different locations - all available keycards accessible with one click on main page.
Billing and payment updates streamline workflows with flexible
payment options, bulk PDF invoice downloads, direct refunds,
expanded currency support, and improved tax accuracy.
Support for Apple Pay
This new feature adds Apple Pay as a payment option within VTS Activate, enhancing the checkout experience for users with Apple devices. This improves the payment process by offering a secure and streamlined alternative to traditional credit card entry. Apple Pay can be added to your white label upon contacting our Support team.
B&P table enhancements
This enhancement improves VTS Activate's Billing & Payments module with search, filter, sort, and CSV export with capabilities to help PMs and accounting find data faster and streamline reporting and reconciliation.
User management enhancements
This update streamlines user management in VTS Activate with faster performance, new invite tools, and powerful bulk actions from Users and Teams tables—reducing admin work, speeding up onboarding, and giving real-time control to PMs and workplace admins.
New visitor management features boost security and convenience with
pre-check-in validation and floor-specific passes. Visitors can add
passes to Apple Wallet or digital calendars for a smoother arrival.
Visitor management - Buffer time
Tailor visitor access precisely to your building’s security and convenience needs with configurable Buffer Times, enhancing visitor satisfaction and streamlining your entry processes.
Visitor check-in validation
This feature adds a security checkpoint before QR code activation, ensuring real-time validation and deterring unauthorized access. It enhances safety, reduces liability, and streamlines the process for property managers and security teams.
The new VTS Lease feature ensures proposals match the
right budget by pulling from all deal-related assets.
Budgets from multiple assets
Ensure proposals are being compared against the right budget, now with the ability to add budgets across all assets associated with the deal.
VTS Market now turns anonymous website traffic into
actionable insights—helping teams track demand,
prioritize outreach, and close deals faster.
Surface building website
analytics
VTS now surfaces detailed engagement insights from your Building Websites across the entire Market experience and Next-Gen Leasing Activity Report—turning anonymous traffic into actionable intelligence. With this data at your fingertips, your teams can track demand, prioritize outreach, and accelerate deal cycles with confidence.
VTS Data now includes data-lite markets, and the submarket
summary dashboard offers insights at a more granular level.
Submarket summary dashboard
Consolidates all available metrics in the Data dashboards - now at the most granular submarket level.
New Data-Lite markets
See Deal Economics and Lease Roll dashboards in the following new markets: Phoenix, Charlotte, Raleigh, Orange County, Tampa, Fort Lauderdale, Orlando
Additional features from the Spring 2025 release.
Tenant Experience
New visitor management access control
VTS Activate now unlocks truly frictionless entry with out-of-the-box Visitor Management integrations for AMAG, CCURE, ICT, and Sipass. Property teams can instantly sync visitor passes from Activate into their existing access-control infrastructure—no rip-and-replace or manual badge programming required—so guests glide through turnstiles with the same secure credentials your tenants already trust. The result: a premium arrival experience that delights visitors, reassures occupiers, and helps owners win and retain high-value tenants without adding operational overhead.
Tenant Experience
Manual sync timing for ACS
This feature allows property managers to configure VTS Activate's Access Control System (ACS) sync frequency, preventing server overload. It also includes manual sync for urgent credential updates. Property managers, IT specialists, and security heads gain flexibility, avoiding downtime and reducing support tickets.
Tenant Experience
Auto push credentials to a new location
This feature automatically pushes existing user mobile access credentials to new locations, eliminating manual re-requesting. It streamlines access across multiple properties, reducing user frustration and support tickets by removing technical barriers. This benefits users and administrators managing multi-location access.
Tenant Experience
Access management - tenant + properties
This feature allows tenants to interact with the property system Access system for their own employees directly and in a safe way. No longer the need to send emails to security teams or contact property managers for your access needs.
With a workplace subscription, the tenant can control access from their “street to the suite” at the same place.
Tenant Experience
Auto enable access
This feature automatically enables access for new users that join the building or workplace. The requirement for this feature is Default Access Rules.
Tenant Experience
Default access rules (Building & tenants)
This feature pre-configures user access levels based on the rules set for the building or tenant, removing the need to manually add them one at a time of enabling mobile access.
Tenant Experience
Updated credential page UX
In this feature, the labels have been improved with clear descriptions for sync statuses. The status of the credentials have been improved with more clear description.
Tenant Experience
Kastle Apple Wallet support
VTS Activate now supports the ability to add your Kastle mobile credential to Apple Wallet alongside your credit cards and boarding passes so you'll never fumble for a keycard again* * supported Kastle hardware required.
Tenant Experience
Download invoice as PDF
This feature provides admins and tenants the ability to save or share invoices in a standardized PDF format directly from the Invoice View page in VTS Activate. Property managers gain a professional, easy-to-share invoice format, improving tenant experience and reducing manual documentation time. Tenant admins can quickly download PDF invoices for audits and expense tracking, ensuring compliance and aligning with internal finance policies.
Tenant Experience
Bulk download action of invoices (PDF)
This feature enables admins to quickly download multiple invoices via the table in a single action. PDF invoices are used for audits and expense tracking, ensuring compliance and aligning with internal finance policies.
Tenant Experience
Invoice PDF attachments
The email notification for paid invoices now includes the invoice as a PDF attachment. Improving the user experience to have easy-access to paid invoices for accounting and record-keeping purposes.
Tenant Experience
Subscription enhancements | Filtering, sorting and cancellations
Streamline subscription management and enhance user communication with powerful new filtering, sorting, and automated cancellation workflows in VTS Activate. Ensure smooth transitions and maintain clear communication with your users throughout the subscription lifecycle.
Tenant Experience
Expanded currencies coverage
The VTS Activate currency feature offers expansion of more currencies - now supporting SGD, INR, and THB, streamlining billing, and improving operational efficiency. Clients benefit from receiving invoices and making payments in their local currency, leading to a more convenient and cost-effective financial experience.
Tenant Experience
Administrator refund capability
VTS Activate now centralizes payment management, enabling admins to process refunds directly within the platform. This eliminates the need for manual processes across multiple systems, saving time and reducing errors.
Tenant Experience
EU payment compliance | Invoices & receipts
VTS Activate now fully supports EU payment compliance. This means accurate, legally compliant invoices and receipts for all our EU customers, ensuring smooth transactions and avoiding potential legal issues.
Tenant Experience
Service requests | Bulk PDF export and UI improvements
VTS Activate now allows via the service requests table the ability to bulk download service request PDFs - up to a total of 50 service requests at one time.
Tenant Experience
Updated limits on tax percentage accuracy
VTS Activate now supports tax rates with up to three decimal places, ensuring accurate billing and compliance across all jurisdictions. This eliminates discrepancies and streamlines financial processes for property managers and clients.
Tenant Experience
Bulk group export by operator field
Streamline your data access with our enhanced Bulk Export! Now supporting grouping by operator field, this update drastically reduces manual effort and scales seamlessly with your growing portfolio. Get the data you need, when you need it, without the hassle.
Tenant Experience
Tenant floor sync
This enhancement enables tenant administrators to assign visitor passes to specific floors, ensuring correct access via the Access Control Group (ACG). This simplifies check-in and strengthens building security.
Tenant Experience
Date range limit
Streamline your visitor management process and enhance the visitor experience with the ability to set date range limits for upcoming visitor requests. This feature improves operational efficiency and reduces administrative overhead.
Tenant Experience
Add visitor pass to calendar
This feature allows visitors, hosts, and organizers to add visit details to their digital calendars via an .ics file in confirmation emails. Hosts ensure preparedness and streamline management. Visitors benefit from automated reminders and simplified coordination, reducing missed visits. This enhances scheduling accuracy and convenience for all users involved.
Tenant Experience
Service requests & tasks | Enhance table filtering functionality
This feature enhances filtering for Service Requests and Preventative Maintenance tables, allowing administrators to filter by historical status and escalation. Users can generate accurate reports, gain visibility into task lifecycles, and quickly resolve escalated items. This improves operational efficiency, simplifies compliance, and reduces overlooked critical tasks.
Tenant Experience
Service requests | Draft charge decimal input support
Achieve precise, fair billing for services rendered by enabling decimal quantity inputs, eliminating overcharges or revenue losses due to rounding inaccuracies.
Proptech that checks all your boxes
Our team can show you how VTS' new and existing features help
your teams move faster, together to drive and protect revenue.
VTS Resources
AI at VTS: Simplifying Real-World Complexity
The future of commercial real estate isn’t about following trends; it's about setting them.
Fall ‘24 Release
Features to helps you streamline tech, deepen customer connections, and speed up teamwork.
Summer ‘24 Release
Features to power your leasing, marketing, and tenant experience workflows and performance insights.