A New Way to Track Rent Relief Requests in VTS

A New Way to Track Rent Relief Requests in VTS

Julia Woodward
Julia Woodward
Sr. Manager, Content Marketing, VTS

We know that managing rent relief requests from tenants has been a key challenge for many landlords. To help, we’ve launched an update to TRM: Tenant Profiles now feature a new Interaction Type called Rent Relief Request.

This new interaction type enables you to easily and centrally track and manage requests received by your team members and third-party partners. And, since Tenant Profiles provide portfolio-wide visibility into tenant relationships and revenue exposure, this update gives teams the context they need to approach requests from the lens of their portfolio-wide relationship with a tenant, even if a tenant has only requested relief on one of their numerous leases so far.

These updates will also be surfaced in our new COVID-19 Business Risk Dashboard to help your company better mitigate portfolio risk related to vulnerable tenants.

How to track rent relief requests on the tenant profile

To log a tenant’s Rent Relief Request, visit their Tenant Profile in TRM and select the “Rent Relief Request” Interaction Type in the Updates tab.

A New Way to Track Rent Relief Requests in VTS

If you don’t have TRM enabled in your VTS account, reach out to your Account Manager to understand more.

Not a VTS customer? Contact the VTS team today.

Julia Woodward
Sr. Manager, Content Marketing | VTS
Julia Woodward
Julia Woodward is a Sr. Manager, Content Marketing at VTS.
Connect with Julia Woodward

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