Resource Individual

Case Study

Arcis Investments Uses VTS to Improve Tenant Relationships and Reduce Downtime

"VTS has helped us improve our relationships with lenders. If you’re out to lunch, you can pull up the details on any asset using the mobile app. The idea that you’re so in tune with what’s going on in your portfolio looks really impressive to a lender."

Lisa Cadieux, Operations Manager

Arcis Investments

BY ASSET TYPE

Office, Industrial

PORTFOLIO SIZE

2.5M RSF

REGIONS

Southeast

Arcis Investments is a Florida-based private equity firm that invests in commercial real estate in the Southeast. They look for properties that need a little TLC and take a big-picture approach to the investment — from acquisition to disposition. But, their leasing and asset management processes were very manual, making it difficult to collaborate across their many offices. That all changed once they found VTS.

Since becoming a VTS customer, Arcis Investment has completely changed the way they operate.

Why Arcis Investments needed to transform their approach to leasing and asset management

Manual leasing process

Arcis had a manual, email-based leasing process that made it difficult to get a full view of the portfolio and make decisions quickly. Team members needed to know the same information but with many offices, everything was decentralized. They tried to stay aligned by creating folders for each prospect or naming conventions for each type of email. They also had a cardinal rule: never start a new email, always keep it within the chain. These solutions helped, but Arcis always felt more reactive than they liked.

SOLUTION

Transforming the leasing and asset management process at Arcis Investment

Faster deal cycle times

VTS has given Arcis better visibility into the leasing process and changed how they manage their assets — accelerating deal cycles and reducing downtime. Their deal and tenant information is now centralized and accessible by anyone in the organization at the click of a button. With everything in VTS, the team responds to tenants faster and is never concerned about missing an option or right or suggesting the wrong rent.

Learn how VTS can make your team more productive

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