How to drive over 95% resident engagement at your property

A reputation to uphold

With such an iconic and high-standard brand, management wanted to expand their buildings' reputation to encompass resident life as part of a technology-enabled, connected, and thriving community. As the first step in a larger plan, the owners needed a reliable and scalable technology that would merge the digital and physical elements while creating an excellent residential experience throughout the property.

Falling short on experience

During initial lease up, the building first put in place an app that enabled residents to submit work orders and book amenities. However, the ownership felt that the limited scope and capabilities of the original app fell short on delivering an experience that exceeded resident expectations.

The one-stop-shop for everything residents need

After several weeks of exploring a variety of options, including pairing operations software with experience-focused apps, the building’s owners identified VTS Rise as a single vendor with a feature-rich platform that could deliver everything they wanted in one place.

Increased resident engagement

VTS Rise quickly became the central place where staff and residents went to do everything in the building — and they continued to come back to do more. Within 90 days of initial deployment, over 75% of the building’s residents were using VTS Rise every month and 43% use the app every day.

Easy to use features

Because VTS Rise already had all the needed integrations in place to support the property’s core accounting and access control systems, activating the platform was as simple as gathering building information and system credentials. This meant new residents were automatically enrolled in the VTS Rise app and immediately able to access every feature, from rent payment and work orders to booking and paying for amenities in a branded, clean, mobile dashboard.

Seamless implementation

By delivering a solution that meets the needs of staff, including the asset management, operations, IT, leasing, and marketing teams, VTS Rise showed management how the platform could be configured to achieve the building’s precise, critical requirements. On top of that, VTS Rise was also implemented just a few short weeks before the building opened to residents.