Case Study
We looked at several software products before choosing VTS Rise for our property. Our residents and staff are more engaged than we’ve ever seen and we have better data on how people are interacting with the building. More importantly, we’re experiencing better performance from our asset. VTS Rise is hands down the best product on the market.
Property Manager
How to drive over 95% resident engagement at your property
BY ASSET TYPE
Residential
PROPERTY SIZE
800 Units
REGIONS
Chicago
PRODUCT
Rise
Many property owners and managers are actively looking for ways to connect residents with their buildings and with each other. The goal is to attract and retain residents, thereby increasing property values. Increasingly, owners and operators are trying to drive higher levels of resident engagement by delivering a comprehensive, tech-enabled experience within their buildings. Unfortunately, finding a solution that does it all has been a challenge.
It doesn’t have to be this way. This case study focuses on how one multi-family building unlocked high engagement among residents by delivering a comprehensive solution that enabled residents to use one platform to do it all.
WANTED: A KILLER APP
A reputation to uphold
With such an iconic and high-standard brand, management wanted to expand their buildings' reputation to encompass resident life as part of a technology-enabled, connected, and thriving community. As the first step in a larger plan, the owners needed a reliable and scalable technology that would merge the digital and physical elements while creating an excellent residential experience throughout the property.
Falling short on experience
During initial lease up, the building first put in place an app that enabled residents to submit work orders and book amenities. However, the ownership felt that the limited scope and capabilities of the original app fell short on delivering an experience that exceeded resident expectations.
The one-stop-shop for everything residents need
After several weeks of exploring a variety of options, including pairing operations software with experience-focused apps, the building’s owners identified VTS Rise as a single vendor with a feature-rich platform that could deliver everything they wanted in one place.
DELIVERED: A FULL STACK APPROACH
Increased resident engagement
VTS Rise quickly became the central place where staff and residents went to do everything in the building — and they continued to come back to do more. Within 90 days of initial deployment, over 75% of the building’s residents were using VTS Rise every month and 43% use the app every day.
Easy to use features
Because VTS Rise already had all the needed integrations in place to support the property’s core accounting and access control systems, activating the platform was as simple as gathering building information and system credentials. This meant new residents were automatically enrolled in the VTS Rise app and immediately able to access every feature, from rent payment and work orders to booking and paying for amenities in a branded, clean, mobile dashboard.
Seamless implementation
By delivering a solution that meets the needs of staff, including the asset management, operations, IT, leasing, and marketing teams, VTS Rise showed management how the platform could be configured to achieve the building’s precise, critical requirements. On top of that, VTS Rise was also implemented just a few short weeks before the building opened to residents.
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