As part of our Summer 2024 Product Release, we’re highlighting the key multifamily enhancements to deliver an exceptional resident experience with VTS Activate Multifamily. Understand your residents like never before with real-time resident and property insights to create winning strategies that build community, lock in renewals, and inform better decisions. Property managers, maintenance staff, and concierges can simplify and automate frequent, functional tasks to uplevel operations in one easy-to-use dashboard and resident app. Plus, residents can easily submit work orders and track their progress in app.
Let’s explore our newest enhancements and learn how we’re elevating our visitor management experience, enriching our work order functionality, boosting our community capabilities, and so much more.
1. Seamless Visitor Management
First impressions matter. We’ve ensured that if your residents have a seamless access experience, their visitors do, too.
- Extended Guest Passes: Users can now extend guest pass durations directly in-app.
- Advance Registration: Define exactly how far in advance a guest pass can be issued.
- Granular Check-In Data: Your team now has access to expanded details regarding the visitor check-in process for better security and oversight.
2. Advanced Work Order Efficiency
Maintenance is often a point of friction; VTS Activate Multifamily aims to remove that complication.
- 'On Hold' Status: Teams can now place requests "on hold." This communicates to residents when work is paused (e.g., waiting for parts or outside labor) and provides better tracking for "time to completion" metrics.
- Due Date Tracking: We’ve added a specific work order due date field.
- Search & Filter: Quickly find time-sensitive orders using new filtering capabilities.
- Optimized Interface: Improved formatting for material and labor lists makes it easier for staff to edit and manage orders on the fly.
3. Reporting & Insight Enhancements
Building on our Spring ’24 release, the Insights section of the Admin portal now offers more robust reporting across several key operational areas:
- Engagement: Track App Engagement and Content Interaction.
- Operations: Monitor Work Order Billing, Package Management, and Occupancy.
- Resident Value: Analyze the performance of building Perks.
4. Hyper-Targeted Communications
Getting the right message to the right people is critical for engagement. Our enhanced targeting now allows you to send communications, events, polls, and forms to:
- Specific Groups
- Specific Floors
- Individual Units
5. Community & Resident Experience
A positive user experience is the foundation of a vibrant community.
- Dynamic Content: Updated logic for pinning posts ensures your most important community news stays front and center.
- iOS Enhancements: Residents can now choose photos directly from their device library when submitting forms (like move-in checklists or maintenance proof).
- Usability: An updated in-app browser interface makes navigating external links smoother than ever.
6. Streamlined Amenity Reservations
Amenities drive property value, and managing them should be effortless.
- Buffer Timing: We have improved reservation functionality by adding minimum/maximum buffer timing for "Check In/Check Out" reservation types, preventing back-to-back scheduling conflicts and allowing staff time for cleaning or resets.
FAQs
1. How does the new ‘On Hold’ status benefit residents?
It provides instant transparency. When a work order is paused for parts or outside labor, residents see the "On Hold" status in-app, reducing confusion and unnecessary follow-up calls to the office.
2. Can I send notifications to a specific floor or unit?
Yes. The new Hyper-Targeted Communications feature allows you to bypass building-wide blasts and send events, polls, or alerts specifically to individual units, certain floors, or custom resident groups.
3. What is "Buffer Timing" for amenity reservations?
It is a setting that adds a mandatory gap between bookings. This prevents back-to-back scheduling conflicts and gives your staff the necessary time to clean or reset a space before the next resident arrives.
We’d love to show you more about what’s new to activate every resident, space, and team. Reach out to get a free demo.
